Frequently Asked Questions

1Contact MEPBuy – We're Here to Help!

At MEPBuy, customer satisfaction is our top priority. Whether you have inquiries about our products, need assistance with your order, or require technical support, our team is always ready to assist you. Customer Support Helpline: +91 7032746363 (Available during business hours) Email Support: support@mepbuy.com Feel free to reach out to us via email for any queries, order updates, or technical assistance. Our team ensures a prompt response to all inquiries. Visit Our Website: www.mepbuy.com Explore our wide range of industrial tools and equipment, check order statuses, and access our help center for quick solutions. We value your business and look forward to serving you!

2How to Return and Claim Refund

At MEPBUY.com, we are committed to ensuring a hassle-free shopping experience. If you receive a damaged, defective, or incorrect product, you can choose between a full refund or a replacement. To initiate a return or refund, contact our Customer Support Team within 24 hours of delivery via email at support@mepbuy.com or call +91 7032746363. Please provide clear images of the product highlighting the issue. Once verified, we will arrange for a return pickup. Upon receiving the product at our warehouse, we will process the refund or replacement as per your preference. Refunds will be completed within 7 working days after receiving the product and the necessary bank account details. To be eligible for a return or refund, the product must be unused and in its original packaging. If the required information, including bank details, is not provided within 24 hours of product receipt, MEPBUY.com will not be liable for processing the refund or return. Our team ensures a smooth resolution, so if you need assistance, please reach out—we are here to help!

3Who Are We?

MEPBuy is a specialized e-commerce platform for industrial tools, offering a seamless and reliable procurement experience with a wide range of multi-branded tools and spares. We prioritize quality, efficiency, and on-time delivery, ensuring industries no longer need to rely on unknown suppliers or risk substandard products. Our platform simplifies procurement with an easy-to-use interface, allowing businesses to browse, compare, and purchase premium tools effortlessly. With a commitment to trusted brands, assured product quality, and fast shipping, MEPBuy is the go-to destination for all industrial tool needs.

4How is the delivery process managed on MEPBUY.com?

The delivery of products from MEPBUY.com is carried out efficiently through reliable courier services. Orders are typically delivered within a minimum of 10 days and a maximum of 30 days from the date of purchase. In case of any unforeseen delays, MEPBUY.com will proactively inform the customer in advance, providing details about the delay and its cause, ensuring complete transparency and customer satisfaction.